Consumer Forum
12 November 2025
- Joint Consumer and Industry Forum Agenda 12.11.25
- Joint Consumer & Industry Forum Summary 12.11.25
- MHCLG Overview of the Renters’ Rights Act Presentation
09 July 2025
19 March 2025
- Consumer Forum Agenda 19.03.25
- Consumer Forum Note of the Meeting 19.03.25
- MHCLG Update Presentation
06 November 2024
03 July 2024
- Consumer Forum Agenda 03.07.2024
- Consumer Forum Note of the Meeting 03.07.2024
- Smart Energy GB Presentation
- TPOS/FTT Joint Working Presentation
- Gateway Demo Presentation
20 March 2024
- Consumer Forum Agenda 20.03.2024
- Consumer Forum Note of the Meeting 20.03.2024
- TPO Forum Presentation Continuous Improvement
- TPO Forum Presentation 2023 Review
- TDS Gateway Portal
15 November 2023
- Consumer Forum Agenda 15.11.2023
- Consumer Forum Note of the Meeting 15.11.2023
- HBSG Presentation
- NTSELAT Consumer Forum Presentation
- TPO ToRs Presentation
12 July 2023
- Consumer Forum Agenda 12.07.2023
- Consumer Forum Note of the Meeting 12.07.2023
- TPO Forum Presentation
- TPO Forums – July 12.07.2023 – NHQB
- TPO Forums – Renters (Reform) Bill update
29 March 2023
- Consumer Forum Agenda 29.03.2023
- Consumer Forum Note of the Meeting 29.03.2023
- TPO Update
- DLUHC Update
- ‘No Kids Case’ TPO Update
- JFT Rent-2-Rent
16 November 2022
- Consumer Forum Agenda 16.11.2022
- Consumer Forum Note of the Meeting 16.11.2022
- Presentation – BASPI Process
13 July 2022
- Consumer Forum Agenda 13.07.2022
- Consumer Forum Note of the Meeting 13.07.2022
- DLUHC White Paper Presentation
08 March 2022
- Consumer Forum Agenda 08.03.2022
- Consumer Forum Note of the Meeting 08.03.2022
- Presentation – Renting Homes (Wales) Act 2016 08.03.2022
- Presentation by Rebecca Marsh – TPO Update 08.03.2022
- Presentation – Digital Identity Scheme & Benefits to Consumers 08.03.2022
17 November 2021
- Consumer Forum Agenda 17.11.2021
- Consumer Forum Note of the Meeting 17.11.2021
- Presentation by Rent Smart Wales 17.11.2021
- Presentation by Rebecca Marsh – TPO Update 17.11.2021
- Presentation by NTSELAT 17.11.2021
19 May 2021
- Consumer Forum Agenda 19.05.2021
- Consumer Forum Note of the Meeting 19.05.2021
- Presentation by Rebecca Marsh – TPO Update 19.05.2021
- Presentation by Chris Norris – NRLA 19.05.2021
24 February 2021
- Consumer Forum Agenda 24.02.2021
- Consumer Forum Note of the Meeting 24.02.2021
- Presentation by Shelter and BIBA – DSS Discrimination
- Presentation by Homeowners Alliance – Experiences of homebuyers, owners and sellers
- Presentation by NTSELAT – Material Information and CPRs
26 November 2020
- Consumer Forum Agenda 25.11.2020
- Note of the Meeting 25.11.2020
- Peter Habert – Overarching Code: Consultation and Next Steps 25.11.2020
- Rent2Rent – The Guaranteed Scams 25.11.2020
- HBSG Industry Pledge 25.11.2020
1 July 2020
- Consumer Forum Agenda 01.07.2020
- Note of the Meeting 01.07.2020
- Katrine Sporle – Looking Back and Moving Forward 01.07.2020
- Overarching Codes 01.07.2020
- NTSELAT PowerPoint 01.07.2020
- Shelter DSS Presentation 01.07.2020
26 February 2020
- Consumer Forum Agenda 26.02.2020
- Note of the Meeting 26.02.2020
- TPO 2019 Headline Figures 26.02.2020
- Redress Reform Working Group 26.02.2020
- Self Serve Flowchart 26.02.2020
- TPO Diagnostic Tool 26.02.2020
20 November 2019
- Consumer Forum Agenda 20.11.2019
- Note of the Meeting 20.11.2019
- Deposit Replacement 20.11.2019
- TPO Diagnostic Tool 20.11.2019
- TPO Forum Presentation – NTSELAT 20.11.2019
22 May 2019
- Emerging Issues 22.05.2019
- TPO Codes May 2019 (version 1)
- Note of the Meeting 22.05.2019
- Consumer Forum Agenda 22.05.2019
27 February 2019
- Strengthening Consumer Redress in the Housing Market: MHCLG Response 27.02.2019
- Addressing Systemic Issues of Consumer Detriment 27.02.2019
- Note of the Meeting 27.02.2019
- Consumer Forum Agenda 27.02.2019
26 June 2018