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The latest updates about our service, policy developments and insight reports to promote best practice and prevent complaints.
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Showing 1–9 of 218 results • Page 1 of 25

Corporate

Director of Operations joins The Property Ombudsman

Enna Khan joins the Property Ombudsman service with more than two decades of senior leadership experience spanning operations, customer experience and digital transformation.

28 Jul 2026

Corporate

Five property firms expelled from The Property Ombudsman

Five property businesses have been expelled from The Property Ombudsman after failing to pay compensation awards.

17 Jun 2026

Sales

Property auctions generate complaints at four times the rate of the wider housing market

Property auctions account for just 2% of home sales but generate more than four times their share of complaints, according to a new insight report by the Property Ombudsman.

02 Jun 2026

Corporate

Ombudsman welcomes rental reforms

Tenant protection is priority but Ombudsman says landlords need help

27 Apr 2026

Corporate

Six property firms expelled from The Property Ombudsman

Failure to pay awards results in expulsion

09 Apr 2026

Corporate

“Renters’ Rights effect” drives unprecedented demand dispute resolution

The impending implementation of the Renters’ Rights Act has already led to unprecedented demand for The Property Ombudsman’s services, as more tenants seek support to resolve disputes fairly and independently.

12 Mar 2026
White apartment building

Corporate

Property businesses expelled from Ombudsman

Two businesses were expelled between September and December 2025

26 Jan 2026

Sales

New guidance to help home buyers avoid conditional selling

The Property Ombudsman has published new guidance to help home buyers recognise and avoid conditional selling, following the issues highlighted in the BBC Panorama documentary, Undercover Estate Agent.

13 Jan 2026
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Lettings

Ombudsman welcomes Renters’ Rights Act implementation roadmap

The Property Ombudsman welcomed the Government’s roadmap for the Renters’ Rights Act 2025 that sets out how the legislation will be implemented.  

14 Nov 2025

Case studies

Sales

Agent fails to disclose non-standard construction

James, a prospective buyer, made an offer on a property marketed by an agent. The offer was accepted, and James instructed a surveyor. The survey identified that the property was of non-standard construction.

25 Jun 2026
Row of typical English terraced houses.

Lettings

Holding deposit dispute highlights importance of disclosing material information

This case concerns a dispute between prospective tenants, Brian and Shanae, and a letting agent regarding the retention of a holding deposit after the tenants withdrew from a proposed tenancy.

21 May 2026

Sales

When two agents claim the same commission

A homeowner, Mira, raised a formal complaint after finding that the commission fee she paid during the sale of her property may not have been owed to the agent who received it. The dispute was focused on whether Agent Two or the previously instructed Agent One was entitled to the fee, and whether Agent Two had acted in line with the TPO Code of Practice.

20 Apr 2026
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Annual Review
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Block and Estate Management
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Codes of Practice
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Mould, Damp and Condensation