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Showing 19–27 of 218 results • Page 3 of 25

Lettings

Four businesses expelled by The Property Ombudsman

Three letting agents and a Residential Leasehold Management (RLM) company have been expelled from The Property Ombudsman for failing to pay compensation to consumers.

31 Mar 2025
Small block of flats in the United Kingdom on a sunny day

Leasehold

New guidance for resolving block and estate management complaints

The Property Ombudsman has published new guidance to support the owners of 4.8million leasehold properties in response to a sharp rise in block and estate management disputes.

18 Feb 2025
Rebecca Marsh

Corporate

Property Ombudsman announces her retirement

Rebecca Marsh has announced she will be retiring as Ombudsman and CEO at the end of January after almost five years in the role.

21 Jan 2025

Lettings

Three businesses expelled by The Property Ombudsman

An auctioneer and two agents have been expelled from The Property Ombudsman scheme for failing to pay awards to consumers after upheld complaints.

22 Nov 2024
Andy Clachers

Corporate

Andy Clachers appointed COO

Former insurance and property agent executive Andy Clachers has been appointed Chief Operating Officer at The Property Ombudsman.

02 Oct 2024

Lettings

Research shows scale of damp and mould in rental properties: new guidance issued to curb issue

Following two surveys of letting and managing agents, new guidance has been published by The Property Ombudsman to help agents, landlords and tenants deal with condensation, damp and mould in their homes.

18 Sep 2024

Corporate

Record number of enquiries for Property Ombudsman

57,635 consumers sought assistance from The Property Ombudsman with £1.52 million awarded to consumers in 2023

10 Jun 2024

Lettings

Key Lettings and Property Management Expelled from The Property Ombudsman for Failure to Fulfil Award

Key Lettings and Property Management, based in Kent, has been expelled from The Property Ombudsman (TPO) following their failure to comply with an adjudicated award totalling £3,100.

25 Mar 2024

Lettings

Two agents expelled from The Property Ombudsman, but 28% fewer for the year

Two London companies have been expelled from The Property Ombudsman (TPO) for failing to pay compensation to consumers. This brings the total number expelled this year to 13, down from 18 in 2022.

11 Dec 2023

Case studies

Sales

Agent fails to disclose non-standard construction

James, a prospective buyer, made an offer on a property marketed by an agent. The offer was accepted, and James instructed a surveyor. The survey identified that the property was of non-standard construction.

25 Jun 2026
Row of typical English terraced houses.

Lettings

Holding deposit dispute highlights importance of disclosing material information

This case concerns a dispute between prospective tenants, Brian and Shanae, and a letting agent regarding the retention of a holding deposit after the tenants withdrew from a proposed tenancy.

21 May 2026

Sales

When two agents claim the same commission

A homeowner, Mira, raised a formal complaint after finding that the commission fee she paid during the sale of her property may not have been owed to the agent who received it. The dispute was focused on whether Agent Two or the previously instructed Agent One was entitled to the fee, and whether Agent Two had acted in line with the TPO Code of Practice.

20 Apr 2026
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Several blocks of flats overlooking a canal with the reflection of the buildings in the water

Annual Review
A concrete block of flats with a blue sky and white clouds in the background.

Block and Estate Management
A close-up image of a gavel and a person's hands resting on a table with documents, a clipboard and some scales implying a decision is being made.

Codes of Practice
Three high-rise buildings in the background with trees and a single-storey row of buildings in the foreground.

Mould, Damp and Condensation