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Showing 37–45 of 218 results • Page 5 of 25

Lettings

Only two agents excluded from The Property Ombudsman in Q4 2021

Between October and December 2021 (inclusive), two agents were excluded from The Property Ombudsman (TPO) for failing to pay compensatory awards.

19 Jan 2022

Lettings

Six agents excluded from The Property Ombudsman

Between July and September (inclusive), six agents were excluded from The Property Ombudsman (TPO) for failing to pay compensatory awards.

08 Oct 2021

Corporate

Latest TPO annual report reveals 29% rise in enquiries despite global pandemic

39,285 people were provided with advice and guidance in 2020 (up 29% on 2019) and 5,707 disputes resolved (up 12% on 2019) with £1.9 million worth of awards.

24 Aug 2021

Lettings

Seven agents excluded from The Property Ombudsman for non-payment of awards

Seven agents, the majority of which are now in liquidation, have been excluded from The Property Ombudsman (TPO) for failing to pay compensatory awards.

01 Jul 2021

Lettings

Estate agent in Wales excluded from The Property Ombudsman for non-payment of award

A sales and lettings agent in Porth Wales, The Property Dragon Limited, has been excluded from The Property Ombudsman (TPO) for failing to pay an outstanding award of £1,180.

14 Apr 2021

Sales

Estate agent in Slough excluded from The Property Ombudsman for non-payment of award

Saville Park Ltd, has been excluded from The Property Ombudsman (TPO) for failing to pay an outstanding award of £300.

14 Apr 2021

Sales

Estate agent in Leicester excluded from The Property Ombudsman for non-payment of award

Sun Properties Leicester, has been excluded from The Property Ombudsman (TPO) for failing to pay an outstanding award of £3,220.14.

14 Apr 2021

Corporate

The Property Ombudsman issues revised Codes of Practice for the Channel Islands

The Property Ombudsman (TPO) scheme has issued an updated version of its Codes of Practice for agents in the Channel Islands in order to address emerging industry issues and provide continuity in its presence across both the UK and Channel Islands.

30 Oct 2020

Lettings

Letting agent in Finchley, London has been expelled from The Property Ombudsman

The London Landlord Limited, has been expelled from The Property Ombudsman (TPO) for failing to pay an outstanding award of over £6,000.

25 Aug 2020

Case studies

Sales

Agent fails to disclose non-standard construction

James, a prospective buyer, made an offer on a property marketed by an agent. The offer was accepted, and James instructed a surveyor. The survey identified that the property was of non-standard construction.

25 Jun 2026
Row of typical English terraced houses.

Lettings

Holding deposit dispute highlights importance of disclosing material information

This case concerns a dispute between prospective tenants, Brian and Shanae, and a letting agent regarding the retention of a holding deposit after the tenants withdrew from a proposed tenancy.

21 May 2026

Sales

When two agents claim the same commission

A homeowner, Mira, raised a formal complaint after finding that the commission fee she paid during the sale of her property may not have been owed to the agent who received it. The dispute was focused on whether Agent Two or the previously instructed Agent One was entitled to the fee, and whether Agent Two had acted in line with the TPO Code of Practice.

20 Apr 2026
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Annual Review
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Block and Estate Management
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Codes of Practice
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Mould, Damp and Condensation