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Showing 46–54 of 218 results • Page 6 of 25

Sales

Estate Agent in Blackpool has been expelled from The Property Ombudsman

Leftmove Estate Agent Holdings Limited (trading as Leftmove Estate Agents), has been expelled from The Property Ombudsman (TPO) for failing to pay an outstanding award of £700.

25 Aug 2020

Lettings

Consumers in Chelmsford warned agent expelled from The Property Ombudsman may still be trading

Old Moulsham Estates Limited (trading as Hawksley Pearce), has been expelled from The Property Ombudsman and is now in liquidation but appears to have a new business trading from the same address.

25 Aug 2020

Lettings

A letting agent in St. Leonards-On-Sea has been expelled from The Property Ombudsman

Foremost Lettings Ltd (trading as Foremost Lettings), has been expelled from The Property Ombudsman and is no longer trading.

25 Aug 2020

Corporate

Forums address emerging issues alongside launch of the RoPA Codes Steering Group

On Wednesday 1 July 2020, The Property Ombudsman’s (TPO) Consumer and Industry Forums, chaired by Mark McLaren and Michael Stoop respectively, joined via Zoom to address emerging issues alongside the official launch of the Consumer Codes Steering Group.

03 Jul 2020

Corporate

TPO announces new Ombudsman, Rebecca Marsh

From October 2020, Rebecca Marsh will take up the role of Ombudsman at The Property Ombudsman, taking over from her predecessor Katrine Sporle CBE, whose five-year contract comes to an end on 31st October.

05 Jun 2020

Corporate

20% rise in complaints to The Property Ombudsman in 2019 and £2.2 million returned to consumers

The Property Ombudsman (TPO) has released its 2019 annual report reflecting continued demand from consumers for dispute resolution services.

11 May 2020

Sales

Stoke on Trent estate agent expelled from The Property Ombudsman owing a landlord nearly £5000

SSM2 Limited (formerly Samuel Makepeace Limited), at the time trading as Samuel Makepeace Bespoke Estate Agents, has been expelled from The Property Ombudsman (TPO) scheme for owing a buyer £5,000.

01 May 2020

Lettings

Eight agents expelled

Eight estate and letting agents have been expelled from membership of The Property Ombudsman (TPO) after failing to comply with parts of the TPO Codes of Practice.

30 Apr 2020

Sales

West Yorkshire estate agent expelled from The Property Ombudsman

Barrington & Blake Estates Limited has been expelled from The Property Ombudsman (TPO) scheme and is going through liquidation.

30 Apr 2020

Case studies

Sales

Agent fails to disclose non-standard construction

James, a prospective buyer, made an offer on a property marketed by an agent. The offer was accepted, and James instructed a surveyor. The survey identified that the property was of non-standard construction.

25 Jun 2026
Row of typical English terraced houses.

Lettings

Holding deposit dispute highlights importance of disclosing material information

This case concerns a dispute between prospective tenants, Brian and Shanae, and a letting agent regarding the retention of a holding deposit after the tenants withdrew from a proposed tenancy.

21 May 2026

Sales

When two agents claim the same commission

A homeowner, Mira, raised a formal complaint after finding that the commission fee she paid during the sale of her property may not have been owed to the agent who received it. The dispute was focused on whether Agent Two or the previously instructed Agent One was entitled to the fee, and whether Agent Two had acted in line with the TPO Code of Practice.

20 Apr 2026
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Annual Review
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Block and Estate Management
A close-up image of a gavel and a person's hands resting on a table with documents, a clipboard and some scales implying a decision is being made.

Codes of Practice
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Mould, Damp and Condensation