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Showing 64–72 of 218 results • Page 8 of 25

Sales

Milton Keynes estate agent expelled from The Property Ombudsman

Buyers, sellers, tenants and landlords in Shenley Wood, Milton Keynes, are being warned that a local estate and letting agent, DMF Inventories Ltd (trading as DMF Sales & Lettings), has been expelled from The Property Ombudsman (TPO) scheme owing a landlord £1,677.

20 Feb 2020

Sales

Deptford estate agent expelled from The Property Ombudsman following a complaint

Buyers, sellers, tenants and landlords in Deptford, London, are being warned that Chebar Homes Ltd has been expelled from The Property Ombudsman (TPO) scheme.

20 Feb 2020

Sales

Reading estate agent expelled from The Property Ombudsman owing a landlord nearly £5000

Buyers, sellers, tenants and landlords in Reading, are being warned that a local estate and letting agent, Concept Lettings Ltd (trading as Concept Sales & Lettings), has been expelled from The Property Ombudsman (TPO) scheme owing a landlord £4,704.79. This means that the agent can no longer legally trade until the outstanding award is paid. 

20 Feb 2020

Lettings

East London (E11) Letting Agent expelled from The Property Ombudsman owing a tenant £2,810

Landlords and tenants in East London (E11) are being warned that a local letting agent, JBE London Limited (trading as JBE London) has been expelled from The Property Ombudsman (TPO) scheme owing a tenant £2,810.

12 Dec 2019

Sales

Bristol Estate Agent expelled from The Property Ombudsman owing a landlord £5,200

Buyers, sellers, tenants and landlords in Winford, Bristol, are being warned that a local estate and letting agent trading as Chew Valley Estates has been expelled from The Property Ombudsman (TPO) scheme owing a landlord £5,200.

12 Dec 2019

Corporate

The Property Ombudsman implements ‘fair usage’ policy as part of fees review

For new members, renewals and new branches from January 2020, The Property Ombudsman (TPO) will implement a ‘fair usage’ policy, meaning that members which consistently generate the most Ombudsman supported complaints will pay more towards the costs of the scheme. This comes as TPO also announces its first increase to membership fees in six years.

13 Nov 2019

Sales

North London Estate Agent expelled from The Property Ombudsman owing a landlord £1,820

Buyers, sellers, tenants and landlords in Winchmore Hill area of London (N21) are being warned that a local estate and letting agent Assetgrove Prime Sales & Lettings Ltd (trading as Assetgrove Prime) has been expelled from The Property Ombudsman (TPO) scheme owing a landlord £1,820.50.

23 Oct 2019

Sales

Kent Estate & Letting Agent expelled from The Property Ombudsman for owing a landlord £2,776

Landlords, tenants, house buyers and sellers in Strood, Kent, are being warned that a local estate agent Chambers Estates Kent Ltd, (trading as Chambers Estates) has been expelled from The Property Ombudsman (TPO) scheme.

23 Oct 2019

Sales

Essex Estate Agent expelled from The Property Ombudsman owing a landlord £14,921

Buyers, sellers, tenants and landlords in Ilford, Essex, are being warned that a local estate and letting agent Kingsman Property Limited (trading as Kingsman Property) has been expelled from The Property Ombudsman (TPO) scheme owing a landlord £14,921.23.  

23 Oct 2019

Case studies

Sales

Agent fails to disclose non-standard construction

James, a prospective buyer, made an offer on a property marketed by an agent. The offer was accepted, and James instructed a surveyor. The survey identified that the property was of non-standard construction.

25 Jun 2026
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Lettings

Holding deposit dispute highlights importance of disclosing material information

This case concerns a dispute between prospective tenants, Brian and Shanae, and a letting agent regarding the retention of a holding deposit after the tenants withdrew from a proposed tenancy.

21 May 2026

Sales

When two agents claim the same commission

A homeowner, Mira, raised a formal complaint after finding that the commission fee she paid during the sale of her property may not have been owed to the agent who received it. The dispute was focused on whether Agent Two or the previously instructed Agent One was entitled to the fee, and whether Agent Two had acted in line with the TPO Code of Practice.

20 Apr 2026
View all case studies
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Annual Review
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Block and Estate Management
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Codes of Practice
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Mould, Damp and Condensation