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Showing 100–108 of 218 results • Page 12 of 25

Lettings

Exeter Estate & Letting Agent Expelled from The Property Ombudsman Scheme

Bower & Bower (B&B), a sales and lettings agent in Exeter, Devon, has been expelled from The Property Ombudsman (TPO) scheme. 

21 Jun 2018

Lettings

Coventry agent owing £8.5K to elderly couple is expelled from The Property Ombudsman scheme

Buyers, sellers, tenants and landlords in Coventry are being warned that a local sales and letting agent has been expelled from The Property Ombudsman (TPO) scheme for failing to pay awards totalling £8,583.63

21 Jun 2018

Sales

NTSEAT LAUNCHES AGENT SURVEY INTO USE OF REFERRAL FEES

National Standards Estate Agency Team (NTSEAT), with the support of The Property Ombudsman and the Property Redress Scheme, have today launched a survey to assess the use of referral fees among estate agents.

19 Jun 2018

Corporate

Demand for The Property Ombudsman (TPO) services continues to rise

The Property Ombudsman (TPO) has today released its 2017 annual report.

16 May 2018

Corporate

LIVE Rightmove Webinar: 16th May 9:30-10:30am Handling customer complaints (with Katrine Sporle, The Property Ombudsman)

The issue of housing and homes is highly emotive and when something goes wrong people feel strongly that issues should be resolved fairly, appropriately and quickly. The role that agents play as part of that process is important and how agents handle complaints is under the spotlight. MHCLG has asked what can be done to improve in-house complaint handling?

01 May 2018

Corporate

The Property Ombudsman comments on the MHCLG announcement it will professionalise the estate agent market

Katrine Sporle, The Property Ombudsman comments on the MHCLG announcement that it will professionalise the estate agent market: “We welcome the news the Government is introducing measures to professionalise the estate agent market. Requiring agents to hold a professional qualification and be transparent about any referral fees they receive should go a long way to raise standards in the industry and stamp out poor practice.

10 Apr 2018

Corporate

Former Housing Minister, Mark Prisk, set to speak at TPO’s 2018 Conference

Agents and property professionals have been signing up for their tickets to this year’s TPO Conference ‘Raising Standards’ on Wednesday 13th June, to be held at the National Conference Centre in Solihull, where Mark Prisk, former Housing Minister and local government minister, will be a guest speaker.

29 Mar 2018

Lettings

East London agent expelled from The Property Ombudsman following tenant dispute

Buyers, sellers, tenants and landlords in and around Canary Wharf are being warned that a local agent has been expelled from The Property Ombudsman (TPO) scheme following a consumer dispute.

22 Mar 2018

Lettings

Hove agent owing nearly £13K expelled from The Property Ombudsman scheme for 1.5 years

Wilkins Residential, a sales and lettings agent in Hove, has been expelled from The Property Ombudsman (TPO) scheme for one year and six months after the Ombudsman supported a complaint relating to non-payment of rent on three properties to landlords whose properties they managed.

22 Mar 2018

Case studies

Sales

Agent fails to disclose non-standard construction

James, a prospective buyer, made an offer on a property marketed by an agent. The offer was accepted, and James instructed a surveyor. The survey identified that the property was of non-standard construction.

25 Jun 2026
Row of typical English terraced houses.

Lettings

Holding deposit dispute highlights importance of disclosing material information

This case concerns a dispute between prospective tenants, Brian and Shanae, and a letting agent regarding the retention of a holding deposit after the tenants withdrew from a proposed tenancy.

21 May 2026

Sales

When two agents claim the same commission

A homeowner, Mira, raised a formal complaint after finding that the commission fee she paid during the sale of her property may not have been owed to the agent who received it. The dispute was focused on whether Agent Two or the previously instructed Agent One was entitled to the fee, and whether Agent Two had acted in line with the TPO Code of Practice.

20 Apr 2026
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Several blocks of flats overlooking a canal with the reflection of the buildings in the water

Annual Review
A concrete block of flats with a blue sky and white clouds in the background.

Block and Estate Management
A close-up image of a gavel and a person's hands resting on a table with documents, a clipboard and some scales implying a decision is being made.

Codes of Practice
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Mould, Damp and Condensation