Home Case studies

Case studies

We’re creating a new library of case studies on a range of issues across different sectors using the most recent examples. Use the filters below to find cases by selecting a sector or issue.

A stack of paperwork in cardboard folders and binders on a desk with a screen in the background.

Filters

Clear filters

Showing 10–18 of 19 results • Page 2 of 3

Energy efficiency mobile app on screen

Sales

Missing Energy Performance Certificate causes auction dispute

Ellen decided to sell her property through auction. She claimed that the Auctioneer agreed to arrange the EPC on her behalf, but this was not completed.

09 Sep 2025
Caucasian woman with dark hair holds a letter in her hand whilst looking at her laptop, with a concerned look on her face

Leasehold

Service charge demands for an overseas landlord

An overseas landlord, Tracy, was shocked to receive a demand for £9,000 in unpaid service charges despite never being sent the original bills.

24 Jul 2025
Row of typical English terraced houses.

Other

Investment property misrepresented

A couple, Kaleb and Pauline, who were interested in buying a freehold investment property were misled by the agent’s marketing and paid an £8,000 exclusivity fee based on incorrect information.

24 Jul 2025
Smoke exits the chimney of a house in England

Other

Fire damaged property sold without warning

Aisha purchased two properties through a property auction company. After the sale, she found one of the properties had serious fire damage, something that hadn’t been mentioned in the listing.

24 Jul 2025
Traditional English rooftops in a residential neighbourhood under cloudy skies

Lettings

Family left in unsafe, mouldy home

Parents Amanda and Oliver, who were renting a home, faced months of serious repair issues. This included roof leaks and damp, which made parts of the property uninhabitable.

24 Jul 2025
Image showing up and down buttons on the outside of a lift

Leasehold

Leaseholder claims discriminatory comments and serious disrepair

Samantha raised concerns about serious disrepair and poor service from a managing agent, including broken lifts, a leak in their apartment, and missing cladding documents.

22 Jul 2025
Small block of flats in the United Kingdom on a sunny day

Lettings

International students let down by letting agents

Two international students moving to London for university arranged to rent a flat through a letting agent.

21 Jul 2025
Red brick house with blue door and a small yard with blue gate

Sales

Agent stops all communications over refund

A complainant raised a dispute after their agent failed to refund their reservation fee and ceased all communications after a purchase fell through.

26 Jun 2025
Four storey, Victorian terraced houses

Lettings

Purchase of HMO leaves landlords regretful

Landlords who bought a property and took over an HMO arrangement with six tenants experienced several issues with the letting agent appointed following the purchase.

26 Jun 2025