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Case studies

We’re creating a new library of case studies on a range of issues across different sectors using the most recent examples. Use the filters below to find cases by selecting a sector or issue.

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Showing 19–19 of 19 results • Page 3 of 3

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Lettings

Ignored repairs and poor complaint handling

Rashid, a landlord, complained after his letting agent failed to act on important repair and safety issues at his rental property.

13 Jun 2025