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The latest updates about our service, policy developments and insight reports to promote best practice and prevent complaints.
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Showing 136–144 of 218 results • Page 16 of 25

Sales

Top-performing agents fly the flag for The Property Ombudsman scheme at prestigious awards event

Property Ombudsman praises the TPO member agents for scooping 71 awards at the coveted Estate Agent of the Year Awards 2016.

06 Dec 2016

Lettings

TPO issues new guidance for Lettings Agents

The Property Ombudsman (TPO) scheme has issued new guidance concerning obtaining express consent from a tenant before accessing a property.

01 Nov 2016

Lettings

TPO and CTSI launch joint letting fees campaign

The Property Ombudsman Scheme (TPO) has launched a new national campaign with the Chartered Trading Standards Institute (CTSI) to tackle lettings agents that are breaking the law by not displaying their fees.

24 Oct 2016

Corporate

TPO’s annual report reveals a 32% increase in complaints

The Property Ombudsman (TPO) scheme has today released its latest annual report revealing an increase in the number of consumers contacting the scheme for help.  In the Ombudsman’s first annual report following her appointment last year, Katrine Sporle provides an overview of 2015, which includes statistical highlights on the top issues reported by consumers, the percentage of cases supported and membership growth figures, along with several varied consumer case studies.

04 Oct 2016

Lettings

Four more agents expelled from The Property Ombudsman scheme (and from registration for lettings redress)

Four separate estate and letting agents have been expelled from membership of The Property Ombudsman (TPO) and from registration for lettings redress for two or more years, after failing to pay awards made by the Ombudsman or to comply with parts of the TPO Code of Practice for Residential Letting Agents

30 Sep 2016

Corporate

The Property Ombudsman issues revised Codes of Practice to address ‘portal juggling’

On 1st October, The Property Ombudsman (TPO) scheme will issue updated versions of all its Codes of Practice in order to address emerging industry issues; primarily the manipulation of internet portals, coined ‘portal juggling’. 

26 Sep 2016

Lettings

National Client Money Protection survey goes live – have your say now!

TPO launches online survey for UK lettings industry to support the Government’s CMP review

31 Aug 2016

Corporate

TPO announces Winifred Robinson as Consumer Panellist at 2016 Conference

The Property Ombudsman (TPO) scheme is delighted to announce that BBC Radio 4 Presenter, Winifred Robinson, will be joining its national Conference on 12th October 2016 as a consumer panellist.

25 Aug 2016

Corporate

TPO launches programme and announces speakers for its 2016 Conference

Tickets now on sale! TPO launches programme and announces speakers for its 2016 Conference The Property Ombudsman (TPO) scheme is delighted to announce that tickets are now on sale for its 2016 Conference “Raising Standards”, taking place on Wednesday 12th October at The National Conference Centre (previously the National Motorcycle Museum), Coventry Road, Solihull, West Midlands B92 0EJ. The National Motorcycle Museum is located directly on the J6 island of the M42, directly opposite the NEC.

08 Jul 2016

Case studies

Sales

Agent fails to disclose non-standard construction

James, a prospective buyer, made an offer on a property marketed by an agent. The offer was accepted, and James instructed a surveyor. The survey identified that the property was of non-standard construction.

25 Jun 2026
Row of typical English terraced houses.

Lettings

Holding deposit dispute highlights importance of disclosing material information

This case concerns a dispute between prospective tenants, Brian and Shanae, and a letting agent regarding the retention of a holding deposit after the tenants withdrew from a proposed tenancy.

21 May 2026

Sales

When two agents claim the same commission

A homeowner, Mira, raised a formal complaint after finding that the commission fee she paid during the sale of her property may not have been owed to the agent who received it. The dispute was focused on whether Agent Two or the previously instructed Agent One was entitled to the fee, and whether Agent Two had acted in line with the TPO Code of Practice.

20 Apr 2026
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Several blocks of flats overlooking a canal with the reflection of the buildings in the water

Annual Review
A concrete block of flats with a blue sky and white clouds in the background.

Block and Estate Management
A close-up image of a gavel and a person's hands resting on a table with documents, a clipboard and some scales implying a decision is being made.

Codes of Practice
Three high-rise buildings in the background with trees and a single-storey row of buildings in the foreground.

Mould, Damp and Condensation