Home News

News

The latest updates about our service, policy developments and insight reports to promote best practice and prevent complaints.
Our media office hours are 9am to 5pm on weekdays except bank holidays. Journalists and media outlets can submit enquiries through the contact form, or call 0131 561 2244 for urgent queries.

An image of some tall office buildings at dusk with the office lights illuminating several floors.

Filters

Clear filters

Showing 145–153 of 218 results • Page 17 of 25

Lettings

TPO supports new tools to help local authorities tackle rogue letting agents

The Property Ombudsman scheme (TPO) is in full support of a new initiative launched yesterday by The National Approved Letting Scheme (NALS), an Effective Enforcement Toolkit, created to help local authorities tackle rogue letting agents who fail to comply with the law.

30 Jun 2016

Lettings

Lettings Agency of the Year Award

Congratulations to TPO members who celebrated success at the Lettings Agency of the Year Awards

28 Jun 2016

Lettings

Property Ombudsman backs lettings legislation to protect thousands of landlords and tenants

New figures confirm a record number of agents are now following TPO’s Lettings Code of Practice, which offers enhanced safeguards for consumers.

06 Jun 2016

Lettings

Two letting agents in Southampton expelled from The Property Ombudsman scheme

The Flat Agency & Michael Browns Ltd’ and ‘Property Vibe Ltd’, were expelled from lettings redress membership of The Property Ombudsman (TPO) scheme for a minimum period of three years.

04 May 2016

Corporate

Urgent CMA announcement for agents: The competition law & property portals

TPO shares an 'Open letter' from the Competition & Markets Authority (CMA) which issued a press announcement today…

26 Apr 2016

Other

The Property Ombudsman takes on the removals & storage sector following new agreement with UK’s largest trade association

A new Service Level Agreement (SLA) between the UK's largest government-approved property redress scheme, The Property Ombudsman (TPO), and The British Association of Removers (BAR) has been announced. The new agreement entitles all 420 BAR-registered firms to automatically gain TPO membership, which will enable TPO to help more home movers resolve their complaints through the scheme’s independent and impartial dispute resolution service.

02 Feb 2016

Corporate

Property Ombudsman confirms this year’s conference

Following the success of its first ever industry conference last year, The Property Ombudsman (TPO) scheme is delighted to officially announce that there will be a 2016 conference which will take place on Wednesday 12th October at the same venue, The National Motorcycle Museum in Solihull.

28 Jan 2016

Corporate

Reduce your risk & raise your standards by displaying your TPO logo

Have you updated your branch windows, websites and contract terms in-line with the new Regulations?

22 Dec 2015

Sales

Over 40 TPO agents scoop top prizes at The Estate Agent of the Year Awards

Sales agents across the country celebrate their success at national awards and fly the flag for TPO

21 Dec 2015

Case studies

Sales

Agent fails to disclose non-standard construction

James, a prospective buyer, made an offer on a property marketed by an agent. The offer was accepted, and James instructed a surveyor. The survey identified that the property was of non-standard construction.

25 Jun 2026
Row of typical English terraced houses.

Lettings

Holding deposit dispute highlights importance of disclosing material information

This case concerns a dispute between prospective tenants, Brian and Shanae, and a letting agent regarding the retention of a holding deposit after the tenants withdrew from a proposed tenancy.

21 May 2026

Sales

When two agents claim the same commission

A homeowner, Mira, raised a formal complaint after finding that the commission fee she paid during the sale of her property may not have been owed to the agent who received it. The dispute was focused on whether Agent Two or the previously instructed Agent One was entitled to the fee, and whether Agent Two had acted in line with the TPO Code of Practice.

20 Apr 2026
View all case studies
Several blocks of flats overlooking a canal with the reflection of the buildings in the water

Annual Review
A concrete block of flats with a blue sky and white clouds in the background.

Block and Estate Management
A close-up image of a gavel and a person's hands resting on a table with documents, a clipboard and some scales implying a decision is being made.

Codes of Practice
Three high-rise buildings in the background with trees and a single-storey row of buildings in the foreground.

Mould, Damp and Condensation