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The latest updates about our service, policy developments and insight reports to promote best practice and prevent complaints.
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Showing 190–198 of 218 results • Page 22 of 25

Sales

Ombudsman Christopher Hamer Responds to Yesterday’s Dispatches Programme Aired on Channel 4:

While TPO has no jurisdiction over financial advisers, we would emphasise that if any individual feels they have been disadvantaged by the actions of an estate agent they should contact TPO in the first instance to seek guidance on what steps they can take to make a complaint.

29 Oct 2013

Lettings

TPO Responds to New ASA Guidance on Lettings Fees

Ombudsman Christopher Hamer responds to today's announcement from the Advertising Standards Authority (ASA) concerning new guidance affecting the way letting agents advertise their fees:  

10 Sep 2013

Lettings

TPO Expels London Agent

Lexton Property Services, a former lettings agent, has been expelled and refused future membership from The Property Ombudsman scheme (TPO) for a minimum of three years following several serious breaches of its Code of Practice.

06 Sep 2013

Lettings

TPO Expels Agent for Failure to Pay Tenant Award

London Rentals UK expelled from TPO full membership for two years following a serious breach of TPO's Code of Practice. London Rentals UK has been refused renewal of its membership with The Property Ombudsman scheme (TPO) for two years following its failure to pay an award as directed by the Ombudsman following his review of a complaint.

06 Sep 2013

Sales

The Property Ombudsman’s Sales Code Achieves Scheme Approval with the Trading Standards Institute

TPO becomes the largest scheme to be approved by the Consumer Code Approval Scheme launched this year. The Property Ombudsman (TPO) has become the first property organisation to have a Code of Practice approved by The Trading Standard Institute (TSI) under their Consumer Code Approval Scheme.

12 Aug 2013

Sales

The Property Ombudsman (TPO) Responds to New OFT Report on ‘Quick House Sale’ Firms

As the UK's largest property ombudsman scheme, with more than 22,000 sales and lettings branches registered, Ombudsman Christopher Hamer responds to today's OFT market study.  

07 Aug 2013

Sales

Ombudsman Scheme Expels Yorkshire Estate Agency

WYL Ltd, a Yorkshire sales and lettings estate agency, has been expelled from membership of The Property Ombudsman scheme due to a failure to pay the Ombudsman's award and other breaches of the Code of Practice. WYL Ltd, of 1 Russell Street, Keighley, BD21 2JU, had committed serious breaches of the TPO Lettings Code of Practice and failed to pay an award of £3,450 made against it by the Ombudsman, Christopher Hamer.

18 Jul 2013

Lettings

The Property Ombudsman Welcomes Government Support for a Code of Practice for Letting Agents

The Property Ombudsman (TPO) responds to new report published by the Communities and Local Government Committee on the Private Rental Sector published today As the UK's largest property ombudsman scheme, with more than 22,000 sales and lettings branches registered, Ombudsman Christopher Hamer was invited to present evidence during the Select Committee's recent investigation into the Private Rental Sector.

18 Jul 2013

Lettings

The Property Ombudsman Reveals Why Client Money Protection Is a Necessity for the UK Lettings Market

The Property Ombudsman (TPO) scheme has backed calls by its registered agents and the industry to make Client Money Protection (CMP) cover available to all UK lettings agents. Up until this month, CMP cover was only available through a number of trade bodies. The introduction of two new CMP providers this month will enable letting agents that are not registered with a trade body to sign up for cover.

15 Jul 2013

Case studies

Sales

Agent fails to disclose non-standard construction

James, a prospective buyer, made an offer on a property marketed by an agent. The offer was accepted, and James instructed a surveyor. The survey identified that the property was of non-standard construction.

25 Jun 2026
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Lettings

Holding deposit dispute highlights importance of disclosing material information

This case concerns a dispute between prospective tenants, Brian and Shanae, and a letting agent regarding the retention of a holding deposit after the tenants withdrew from a proposed tenancy.

21 May 2026

Sales

When two agents claim the same commission

A homeowner, Mira, raised a formal complaint after finding that the commission fee she paid during the sale of her property may not have been owed to the agent who received it. The dispute was focused on whether Agent Two or the previously instructed Agent One was entitled to the fee, and whether Agent Two had acted in line with the TPO Code of Practice.

20 Apr 2026
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Annual Review
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Block and Estate Management
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Codes of Practice
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Mould, Damp and Condensation