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Showing 208–216 of 218 results • Page 24 of 25

Lettings

Letting Agency That Kept Rent Money Expelled by Property Ombudsman

A Bedford lettings agency that kept more than £2,000 rent money due to a landlord has been expelled from The Property Ombudsman (TPO) scheme. Town and Country Management Ltd (TCM), of 60, Harpur Street, Bedford, MK40 2QT, owned by Mr L La Mura and with an associate office in Ampthill, had been ordered by the Ombudsman, Christopher Hamer, to pay £2,243.52 to a landlord.

19 Oct 2012

Corporate

Ready, Willing and Able?

The Ombudsman's second Interim Report of 2012 is directed at the industry and specifically focuses on the commission-earning clauses used within estate agents' agency agreements.

01 Oct 2012

Sales

TPO’s Response to Proposed Amendments to the Estate Agents Act and the Repeal of the Property Misdescriptions Act

'Proposed changes to the laws governing estate agency in Britain could see some homebuyers with no more protection than if they were buying a car in a private deal'.

19 Sep 2012

Sales

The Ombudsman’s Response to BIS Proposal to Amend Estate Agents Act

The Ombudsman and TPO's Independent Council's full response to the Department for Business, Innovation and Skills (BIS) proposal to amend the Estate Agents Act 1979. TPO Response to BIS Consultation to Amend the EAA 1979  

10 Aug 2012

Corporate

Tandem Effort Supports Big Charity Bike Ride

A national event by estate agents to help the homeless has been launched with the help of the Ombudsman and the Chairman of the Board. The Property Ombudsman, Christopher Hamer, and Bill McClintock, chairman of the company that operates the ombudsman scheme, borrowed a tandem from Hayball Cyclesport in Winchester Street, Salisbury, so they could show joint support for a 3,000 mile charity bike ride around Britain.

30 Jul 2012

Lettings

TPO Canvasses Members over CMP

The Property Ombudsman Scheme (TPO) is canvassing member firms over the provision of Client Money Protection (CMP) insurance. 'Whilst membership of TPO requires all residential sales and letting agents to abide by the TPO Codes of Practice, have Professional Indemnity Insurance, and agents holding clients' money to deposit this money in a separate clients account, it does not currently require residential letting agents to hold CMP,' explains Bill McClintock, chairman of the TPO operating company who is circulating a consultation document to members.

14 Jun 2012

Corporate

Poor Record Keeping Can Be Agents’ Undoing

Keeping adequate records can make all the difference whether or not an estate agent fails to counter a complaint made to The Property Ombudsman.

29 May 2012

Lettings

Letting Agent Support Still Rising for the Property Ombudsman

Lettings agents across the UK are continuing to show their support for The Property Ombudsman scheme (TPO), with more than 300 offices joining this year to take the total past 9,000. 'The Government continues to ignore pleas for residential letting agents to be regulated in the same way as sales agents, which we believe would raise standards across the industry,' says Gerry Fitzjohn, chief operating officer of TPO.

23 Apr 2012

Corporate

Annual Report 2011 – Press Release

Letting agents, consumers and acceptable standards Following another year which saw a further increase in letting complaints, The Property Ombudsman, Christopher Hamer, is renewing his call for standards to be raised across the lettings industry in his latest Annual Report.

13 Mar 2012

Case studies

Sales

Agent fails to disclose non-standard construction

James, a prospective buyer, made an offer on a property marketed by an agent. The offer was accepted, and James instructed a surveyor. The survey identified that the property was of non-standard construction.

25 Jun 2026
Row of typical English terraced houses.

Lettings

Holding deposit dispute highlights importance of disclosing material information

This case concerns a dispute between prospective tenants, Brian and Shanae, and a letting agent regarding the retention of a holding deposit after the tenants withdrew from a proposed tenancy.

21 May 2026

Sales

When two agents claim the same commission

A homeowner, Mira, raised a formal complaint after finding that the commission fee she paid during the sale of her property may not have been owed to the agent who received it. The dispute was focused on whether Agent Two or the previously instructed Agent One was entitled to the fee, and whether Agent Two had acted in line with the TPO Code of Practice.

20 Apr 2026
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Annual Review
A concrete block of flats with a blue sky and white clouds in the background.

Block and Estate Management
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Codes of Practice
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Mould, Damp and Condensation